Privacy Policy

At PrimeLuno, we are committed to safeguarding your privacy. Our core principle is to be completely transparent about how we collect, process, and protect your personal data. This Privacy Policy outlines our procedures when you use our digital platform, create an account, or engage in trading activities with us.

Information We Gather

We gather personal data through various channels to deliver our services and elevate your experience. This includes:

• Personal Details: Your name, email address, phone number, and payment information supplied during account creation.
• Financial Data: Information regarding your trading activity, account balances, and transaction records.
• Technical Information: Your IP address, browser type, operating system, and data on how you interact with our platform.
• Cookies: Small files we use to improve site functionality and gather data that helps us refine our services.

How We Utilise Your Information

We use your information to manage our operations and provide you with a secure, seamless experience:

• Account Administration: To verify your identity, set up and maintain your account, and facilitate your transactions.
• Client Support: To promptly address your inquiries and provide you with the assistance you require.
• Service Enhancement: To analyse platform usage to continuously improve its performance, functionality, and security.
• Marketing Communications: With your express consent, we may send you updates and exclusive offers about our services.
• Legal and Regulatory Compliance: To fulfil our obligations under relevant laws and financial regulations.

Sharing Your Information

PrimeLuno will never sell or lease your personal data. We may share it only under specific, essential circumstances:

• With Service Partners: We collaborate with trusted partners for functions like payments, IT services, data analytics, and client care. These partners are contractually obligated to protect your data.
• For Legal Requirements: We may disclose information to regulators or authorities when mandated by law.
• Due to Corporate Transitions: In the event of a merger, acquisition, or restructuring, your data may be included in the transfer.

How We Safeguard Your Data

We employ a combination of administrative, technical, and physical safeguards—including encryption, robust firewalls, and secure servers—to protect your data. While no system is completely immune to risks, we take every reasonable measure to keep your information secure.

Your Rights

Depending on your location, you may have the right to:

• Access and update your information through your account or by contacting us directly.
• Request the deletion of your data, subject to our legal and regulatory requirements for retention.
• Manage your marketing preferences by using unsubscribe links or by reaching out to our support team.
• Request a copy of your data and, where applicable, object to or restrict certain processing activities.

Third-Party Platforms

Our website may contain links to external sites. PrimeLuno is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their policies before sharing any personal information.

Children’s Privacy

Our services are intended for individuals who are 18 and older. We do not knowingly collect information from minors. If we discover that a child has provided us with personal data, we will take immediate steps to delete it.

Updates to This Privacy Policy

We may update this Policy as laws, technologies, or our operations evolve. Any updates will be posted on this page. For significant changes, we will notify you via email or a notice on our site. We encourage you to review this policy periodically.

Effective Date: 21 November 2024