Withdrawal Policy

Last Updated: 21 November 2024 At PrimeLuno, we believe that accessing your funds should be a seamless and straightforward process. This policy provides a comprehensive overview of how you can withdraw your funds, ensuring you are fully informed. By utilising our services, you agree to these terms.

1. Eligibility for Withdrawal

To submit a withdrawal request, you must meet these straightforward requirements:

• Your account must be fully verified in line with our stringent security standards.
• Your account balance must be positive and not under a margin call or have a negative balance.
• The funds you wish to withdraw must not be committed to active trades or used as collateral.
• Your request must adhere to our minimum withdrawal amount.

2. The Withdrawal Process

2.1 How to Request a Withdrawal It’s simple. Log in to your PrimeLuno account, navigate to our secure client portal, and submit your request. Simply specify the amount and your preferred method. 2.2 Processing Timeframe We are dedicated to processing all requests within 3 business days. After that, the time it takes for the funds to reach you depends on the method:

• Bank Transfers: 3–5 business days after our processing is complete.
• Cryptocurrency: Typically within 24 hours after processing.

2.3 Withdrawal Fees Any applicable fees will be transparently displayed before you confirm your request, ensuring there are no surprises. Please note that your bank or other payment providers may have their own charges.

3. Payment Methods

We offer several secure options for you to access your funds. The available choices may vary based on your location and currency:

• Bank transfers (both domestic and international).
• Cryptocurrency (such as Bitcoin and Ethereum).
• Other providers, including wire transfers and credit/debit cards.

4. Withdrawal Limits

• The minimum withdrawal amount is $50.
• For larger withdrawals, we may need to perform an additional security check, which is solely for the protection of your funds.

5. Account Verification and Security

5.1 Verification Requirements Before we can process your first withdrawal, you must complete our identity verification process, which may involve providing certain documents:

• A government-issued ID or driver’s license.
• Proof of address, such as a recent utility bill or bank statement.
• Any other documents we may require to verify your identity.

5.2 Withdrawal Restrictions On rare occasions, for your own security, we may need to delay or restrict a withdrawal. This could happen if we suspect fraudulent activity or if we are required to do so by law. 5.3 Fees on Profits In some instances, management or other fees may apply when you withdraw profits or close your account. These fees are based on your account type and are not deducted from your main trading balance. We will always inform you of any applicable fees.

6. Rejected or Delayed Withdrawals

If your request is rejected or delayed, it could be due to reasons such as insufficient funds, incomplete details, or suspicious activity. We will promptly inform you of the reason and guide you through the steps to resolve it.

7. Currency Conversion and Fees

If your withdrawal requires a currency conversion, we will use the prevailing exchange rate at the time of processing. A nominal conversion fee may apply, depending on the method you select.

8. Policy Updates

We may update this policy periodically to reflect changes in our services or regulatory requirements. The updated version will always be available on our website. By continuing to use our services, you agree to the most recent terms.

Effective Date: 21 November 2024